Privacy Policy

When you send an enquiry through this website, we collect the details you choose to provide:

• Your name, email address and phone number.
• The course you are interested in, your preferred dates and your swimming or mermaid experience level.
• The number of people in your group and any additional information in your message.

We may also collect basic technical information automatically, such as your browser type, the pages you visit and the date and time of your visit, to help us keep the website working well.

• To reply to your enquiry and help you choose a suitable course.
• To organise and administer your course booking, including scheduling, equipment needs and any required paperwork.
• To meet safety, insurance and certification obligations connected to PADI training.
• To send you information about courses and club activities, where you have asked us to.
• To understand how the website is used so we can improve it.

We do not sell your personal information. We share it only where it is needed to run the club and deliver courses, for example with the instructors and training facilities delivering your course, with PADI for certification purposes, or with service providers that help us operate. We may also disclose information where the law requires it.

This website may use small files called cookies to make the site easier to use and to understand basic usage patterns. You can set your browser to refuse cookies, though some parts of the site may then work less smoothly.

Some courses are open to children, and each course page states its minimum age. Where a participant is under 18, a parent or guardian must provide consent and the required information on their behalf.

We keep enquiry and booking information only as long as needed to respond to you, deliver your course, and meet legal, safety and certification record-keeping obligations. You can ask us to delete your information at any time, subject to those obligations.

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. To make a request, email us at the address below and we will respond as promptly as we can.

We may update this policy from time to time. Any changes will be published on this page with an updated date above.

Questions about this policy can be sent to mermaid@malaysiamermaidclub.com.